Tickets travel through the system faster. Your customers get their solution sooner.
Tickets are automatically processed and assigned to the person best equipped to deal with each issue.
Support agents spend less time sifting through tickets. They spend more time helping customers.
ticketflip.ai uses historical data of resolved tickets and creates a personalized ML model
Incoming support tickets are analyzed in the real-time
AI calculates the probability of domain expertise for every support agent
The ticket is assigned to the best support agent based on chosen configuration settings
“ticketflip.ai is a life saver for us. Before we had to have a dedicated person to assign support tickets to our engineers - which was both a waste of time and money. Now ticketflip.ai knows which tickets are who's, and assigns it right away.
No need to wait - as soon as a customer sends a request ticketflip.ai assigned it to the correct engineer and solving it can begin. Which makes both our team and customers happy.”Ivan BurazinCEO at Codeanywhere
No, you can deactivate any agents within ticketflip.ai that do not need access to the app.
You can install ticketflip.ai from Zendesk marketplace.
It is fully integrated into Zendesk – it takes a few minutes to install it and start using right away.
ticketflip.ai is a Zendesk application and it can be bought through Zendesk Marketplace.
After finding our application there, you can install it and activate your 30-day free trial period. You will have to leave credit card details to Zendesk for further payments, as our application is charged per agent per month.
Each month we automatically send an email to the Zendesk administrator who installed the ticketflip.ai app containing that month’s invoice.
The email will also contain a secure link to your billing portal where you can download a complete history of your invoices and update who receives the automatic monthly email.